Connector stopped updating

Ticketclosed

Lornefield Pensions Administration · Connector stopped updating

Craig reported the Salesforce connector had not synced since 9 Apr 2025. Bethan checked logs, found the connection healthy, and asked him to verify the API key.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Craig reported the Salesforce connector had not synced since 9 Apr 2025. Bethan checked logs, found the connection healthy, and asked him to verify the API key.

Problem: No new records indexed since 9 Apr 2025, though the connector showed green. The brain was going stale.

Handling: Bethan reviewed sync logs and confirmed the last pull was successful at 11:55 on 9 Apr 2025. She asked Craig to verify API credentials, which is the typical cause when a healthy connection stops syncing.

Watch: Ticket was solved by 15 Apr 2025. If this recurs, it may indicate a credential management or API reliability issue.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)429

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Trail

Internal note · Bethan Lister 9 Apr 2025 12:20
Checked sync logs - last pull at 11:55, Salesforce records indexed OK. Monitoring next cycle.
created · Craig Paterson 9 Apr 2025 14:04
Just to flag - the full refresh shows records indexed up to 9 Apr 2025, but no new data since. The connector's showing green in the console. Can you check what's happening on your end?
Public reply · Bethan Lister 9 Apr 2025 21:13
Just so I've got this right - nothing's synced since 9 Apr 2025 and the connector's showing green. I've checked the logs on our side and the connection looks healthy. Can you verify the API key in Salesforce is still valid? That's usually the first place to check when sync stops.
Status change · Bethan Lister 15 Apr 2025 17:20
Status change · 19 Apr 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help