Custom dashboard widget error

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Lornefield Pensions Administration · Custom dashboard widget error

Craig Paterson reported a custom dashboard widget showing an error or loading spinner instead of data, affecting daily reporting. Bethan Lister suspected a backend query timeout and requested widget details to diagnose.

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What happened

What this says

As at Fri 9 Oct 2026

Craig Paterson reported a custom dashboard widget showing an error or loading spinner instead of data, affecting daily reporting. Bethan Lister suspected a backend query timeout and requested widget details to diagnose.

Problem: Custom widget stuck on loading spinner, persisted after refresh and re-login. Blocking daily reporting workflow. Handling: Bethan suspected backend query timeout and asked for widget configuration and query parameters. She suggested checking standard search interface to verify underlying data availability. Status: Appears incomplete, needs customer information to proceed.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)176

CSAT4

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created · Craig Paterson 30 Jan 2025 13:11
Hi, I've noticed one of our custom dashboard widgets is showing an error rather than the data. It was working fine yesterday but now it's just showing a loading spinner that never completes. I've tried refreshing the page and logging back in but the same issue persists. It's affecting our daily reporting. Regards, Craig
Internal note · Bethan Lister 30 Jan 2025 15:56
Customer reports custom dashboard widget not rendering. Loading spinner stuck. First-time report. Need to check widget configuration and backend query performance.
Public reply · Bethan Lister 30 Jan 2025 16:07
Thanks Craig, I've seen a couple of reports like this. The widget query might be timing out on our backend. Can you tell me which specific widget is affected and what query parameters it's using? In the meantime, can you try viewing the same data through the standard search interface to confirm the underlying data is there?
Status change · Bethan Lister 12 Feb 2025 11:23
Status change · 16 Feb 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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