Dashboard performance after refresh
Ticketopen
Fenmoor Specialty Underwriting · Dashboard performance after refresh
Dashboard queries were slow during the morning refresh window when capacity calls were scheduled. Bethan Lister provided a cache workaround and escalated for investigation. Ticket remains open.
What happened
What this says
As at Fri 9 Oct 2026Dashboard queries were slow during the morning refresh window when capacity calls were scheduled. Bethan Lister provided a cache workaround and escalated for investigation. Ticket remains open.
Problem: The capacity dashboard loaded slowly between 07:00 and 09:00 after the nightly refresh, impacting operations when capacity calls were scheduled the following morning.
Handling: Bethan Lister clarified the issue, provided a hard refresh cache workaround, and escalated the query performance lag to Arjun Nair for investigation. First response was 342 minutes (priority normal, so no SLA applies).
Watch: The ticket remains open and the deadline for capacity calls has passed. Confirm whether the cache workaround resolved the issue or whether query optimization is still needed. Peak-hour dashboard responsiveness is critical to customer operations.
Details
Updated 9 Oct 26Trail
created · Callum Reid 7 Oct 2026 08:50Dashboard performance after the refresh. Pages are sluggish between 07:00 and 09:00 when capacity providers are asking about capacity and claims. They're fine later in the morning. Urgent tomorrow – we've got capacity calls from 10:00. What's the root cause and when can you fix this?- Public reply · Callum Reid 7 Oct 2026 12:45Chasing this – refresh finishes fine, but the dashboards are slow to load. Capacity calls at 10:00 tomorrow and we need them responsive by then. What have you found so far?
- Public reply · Bethan Lister 7 Oct 2026 13:06Thanks for flagging this, Callum. Just so I've got this right – you're seeing sluggish dashboard loads in the 07:00 to 09:00 window after the refresh, but they're fine later in the day? Can you tell me: 1. Is this affecting all dashboards or specific ones? 2. Same network and device each time you see it? I'll have a look at the logs now and come back to you. Bethan
- Public reply · Bethan Lister 7 Oct 2026 14:32I've picked this up. The refresh finishes as expected, but there's a query performance lag on the capacity dashboard. I've looped in Arjun to investigate the query plan. Can you try a hard refresh (Ctrl+Shift+R) to clear the cache while we look into this? That sometimes helps. I'll follow up tomorrow. Thanks, Bethan
- Internal note · Bethan Lister 7 Oct 2026 16:15Query lag on capacity dashboard during refresh window. Query plan suspected. Escalated to Arjun for investigation and fix. Customer on cache workaround.