Duplicate records in submissions dashboard

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Fenmoor Specialty Underwriting · Duplicate records in submissions dashboard

Submission records appeared twice in the brain after the overnight refresh, inflating counts. Bethan Lister found a connector retry loop caused duplicate indexing and deployed a fix.

Priority high

made from

What happened

What this says

As at Fri 9 Oct 2026

Submission records appeared twice in the brain after the overnight refresh, inflating counts. Bethan Lister found a connector retry loop caused duplicate indexing and deployed a fix.

Problem: The submissions dashboard was showing duplicate records with inflated counts after the refresh, breaking the daily reconciliation with capacity providers. Handling: Bethan found a duplicate index on the submissions connector triggered by a retry loop during the previous night's refresh. She worked with engineering to deploy a fix and rebuild the index overnight. First response took 99 minutes. Watch: Confirm reconciliation counts now match the CRM.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelweb

First response (min)99

CSAT5

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Trail

Internal note · Bethan Lister 2 Oct 2025 12:21
Spotted duplicate index on submissions connector during morning monitoring. Refresh log shows a retry loop last night. Escalating to engineering now.
created · Callum Reid 2 Oct 2025 16:45
The underwriting dashboard is showing duplicate records. Submission counts are inflated – records from the latest refresh are appearing twice. This is affecting our daily reconciliation with the capacity providers. Need this sorted by end of day.
Public reply · Bethan Lister 2 Oct 2025 18:24
Hi Callum, I've picked this up and worked with our engineering team on it. We've found the root cause: the submissions connector hit a temporary lock during last night's refresh, which caused the sync to retry and duplicate-index some records. We've deployed a fix to clear the duplicates and rebuild the index. Your dashboard should now show the correct record count. Tonight's nightly refresh will complete the full rebuild. Can you verify that your submission counts are now matching your CRM? Once you confirm it's showing correctly, I'll close this out. Thanks, Bethan
Status change · Bethan Lister 6 Oct 2025 13:27
Status change · 10 Oct 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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