Dashboard performance – Load times

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Fenmoor Specialty Underwriting · Dashboard performance – Load times

The underwriting dashboard was loading slowly, over 30 seconds on some queries, affecting the team's ability to use it during capacity-provider reviews. Bethan Lister identified a data volume issue.

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As at Fri 9 Oct 2026

The underwriting dashboard was loading slowly, over 30 seconds on some queries, affecting the team's ability to use it during capacity-provider reviews. Bethan Lister identified a data volume issue.

Problem: The underwriting dashboard was loading very slowly, over half a minute on some queries, affecting the team's ability to pull numbers during capacity-provider reviews. Handling: Bethan checked the dashboard config and found the aggregation running slow over large datasets, likely due to data volume growth. She asked Callum about recent submissions or claims growth and offered to optimize the query. First response took 349 minutes. Watch: Performance optimisation needed.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryperformance

Channelemail

First response (min)349

CSAT5

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Internal note · Bethan Lister 24 Jun 2025 14:37
Checked dashboard config; last full sync at 12:15 today. Performance slowness in submissions and claims aggregation. Load time traces show the query iterating over large datasets – likely volume-related, not a system fault. Will ask customer about recent data growth and offer optimisation.
created · Callum Reid 24 Jun 2025 17:17
The underwriting dashboard's been taking too long to load this morning – more than half a minute every time, sometimes longer. We've got capacity-provider reviews starting Wednesday and my team needs to pull numbers from the dashboard in those reviews; if it's this slow, that's a problem. What I need is this sorted by tomorrow, or a workaround I can use. Is this a known issue on your side?
Public reply · Bethan Lister 24 Jun 2025 23:06
Thanks, Callum. I've picked this up. Just checked your dashboard – I can see the aggregation running slow. Just so I've got this right: have you added a lot of new submissions or claims records in the last week or two? That'll help me work out if we're hitting a scale issue or if there's something else. Once I know, I can optimise the query or find a workaround for Wednesday's reviews. Cheers, Bethan
Status change · Bethan Lister 7 Jul 2025 11:26
Status change · 11 Jul 2025 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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