Duplicate submissions in data

Ticketclosed

Fenmoor Specialty Underwriting · Duplicate submissions in data

Duplicate submission records with different premium figures appeared in the brain, breaking oversight dashboards and preventing clean reporting. Investigation was underway.

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What happened

What this says

As at Fri 9 Oct 2026

Duplicate submission records with different premium figures appeared in the brain, breaking oversight dashboards and preventing clean reporting. Investigation was underway.

Problem: Duplicate binder records with conflicting premium figures appeared in yesterday's submissions load, breaking the oversight dashboards and preventing syndicates reconciliation. Handling: Bethan requested specific binder names to investigate the refresh logs and CRM export. Watch: The ticket was open for investigation; the evidence does not show a resolution or closure date.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)87

CSAT5

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Trail

created · Callum Reid 20 Jan 2025 11:49
The submissions loaded yesterday are showing as duplicates in the brain – we've got the same binder appearing twice with different premium figures. This is throwing out our oversight dashboards and I can't run clean reports for the syndicates. What I need is this resolved urgently, ideally by the end of the week – we're due to reconcile with our capacity providers on Friday and this is holding up the process.
Public reply · Bethan Lister 20 Jan 2025 13:16
Hi Callum, Just so I've got this right – you're seeing duplicate binder records in yesterday's load, with different premium figures on each one. That's breaking your oversight dashboards. Can you tell me which specific binders this is affecting? Once I've got those names, I can check what the brain has indexed and see what's come through from the source. Bethan
Internal note · Bethan Lister 20 Jan 2025 17:00
Duplicate records in yesterday's submissions load. Waiting for customer to identify affected binders. Will check the CRM export and review what the refresh indexed.
Status change · Bethan Lister 30 Jan 2025 15:25
Status change · 3 Feb 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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