Jacinta Hoad
Person
Saltia Hardware Distributors · champion
Customer Service Manager at Saltia Hardware Distributors and CRM champion. Present from discovery to training, the main hands-on user, and raised three tickets. Grant Mattner, the Managing Director, agreed the terms.
Who they are
Insight
As at Fri 9 Oct 2026Customer Service Manager at Saltia Hardware Distributors and CRM champion. Present from discovery to training, the main hands-on user, and raised three tickets. Grant Mattner, the Managing Director, agreed the terms.
Role: Customer Service Manager in Adelaide, marked champion in the CRM. She joined the discovery, demo, proposal, negotiation, kickoff, onboarding and training calls, and raised tickets on slow queries, a dashboard join and an export crash. Her platform user was created on 10 Feb 2026 and is not an admin.
Influence: She shaped the evaluation, but the decision sat with Grant Mattner and the finance team. On the 24 Dec 2025 call she said she would review the proposal with them. Grant said on 6 Jan 2026 that the terms work.
Watch: Usage was described as minimal on 13 Mar 2026, and the export crash on 24 Apr 2026 was escalated to engineering. The evidence does not show how it ended. The renewal date of 5 Feb 2027 is booked, not held.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Saltia Hardware Distributors | Customer Service Manager | champion | jacinta.hoad@saltia.example |
Activity
- 11 Jun 2026eventBG-Demo Customer Day London
+91 - 24 Apr 2026ticketExport function crashing
- 27 Mar 2026ticketHow to join orders to accounts in a dashboard
- 23 Mar 2026callSaltia Hardware Distributors / BG-Demo – Training
- 13 Mar 2026email threadTeam training session
- 26 Feb 2026ticketBrain is running slowly during peak hours
- 18 Feb 2026callSaltia Hardware Distributors / BG-Demo – Onboarding
- 11 Feb 2026email threadKickoff sessions confirmed
+1 - 10 Feb 2026callSaltia Hardware Distributors / BG-Demo – Kickoff+1
- 6 Jan 2026callSaltia Hardware Distributors / BG-Demo – Negotiation
+1 - 24 Dec 2025callSaltia Hardware Distributors / BG-Demo – Proposal
- 10 Dec 2025email threadThanks for the demo
+1 - 8 Dec 2025callSaltia Hardware Distributors / BG-Demo – Demo+1
- 19 Nov 2025callSaltia Hardware Distributors / BG-Demo – Discovery
- 3 Nov 2025dealSaltia Hardware Distributors – New