Kayla Ramirez
Person
Llano Crossing Software · champion
Kayla Ramirez is the CRM champion at Llano Crossing Software and the day-to-day lead on the Starter rollout. Jeff Hollander, the CFO, holds the commercial sign-off. Her share of questions asked is 3%.
Who they are
Insight
As at Fri 9 Oct 2026Kayla Ramirez is the CRM champion at Llano Crossing Software and the day-to-day lead on the Starter rollout. Jeff Hollander, the CFO, holds the commercial sign-off. Her share of questions asked is 3%.
Role: Director of Customer Success in Austin, recorded in the CRM as champion. She opened the discovery on 8 Apr 2026 and has joined the demo, kickoff, onboarding and training calls. Her platform user was created on 2026-06-29 and is not an admin.
Influence: She drives adoption and wants to widen use, including live training for about 15 people. Jeff Hollander, the CFO, asked the cost and renewal questions and agreed to move forward on the 12 May 2026 call, so the commercial decision sits with him.
Watch: Hamza Akhtar asked her to document a use case for the renewal conversation, and on 22 Jul 2026 she supplied one. Her renewal price question was raised by Jeff, not her. The evidence does not show a 30-day check-in outcome.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Llano Crossing Software | Director of Customer Success | champion | kayla.ramirez@llanocrossing.example |
Activity
- 7 Aug 2026callLlano Crossing Software / BG-Demo – Training
- 3 Aug 2026email threadTraining session
- 22 Jul 2026callLlano Crossing Software / BG-Demo – Onboarding
- 16 Jul 2026eventBG-Demo webinar
+38 - 13 Jul 2026callLlano Crossing Software / BG-Demo – Onboarding
- 8 Jul 2026callLlano Crossing Software / BG-Demo – Onboarding
- 30 Jun 2026callLlano Crossing Software / BG-Demo – Kickoff
- 22 Jun 2026email threadKickoff call
- 18 Jun 2026eventBG-Demo webinar
+26 - 28 May 2026email threadStarter tier proposal
+2 - 28 May 2026callLlano Crossing Software / BG-Demo – Negotiation+2
- 12 May 2026callLlano Crossing Software / BG-Demo – Proposal
- 27 Apr 2026callLlano Crossing Software / BG-Demo – Demo
+1 - 20 Apr 2026email threadDemo scheduling
- 8 Apr 2026callLlano Crossing Software / BG-Demo – Discovery
- 23 Mar 2026dealLlano Crossing Software – New