Ravel-Delmotte Logistique

All three documents were read and none is executed. They are a final security questionnaire, a draft Growth proposal of 4 Jun 2025 and a final Growth proposal of 9 Jun 2025, both proposals at £44k for year 1 plus £12k implementation. No order form is held.

Executed: no Ravel-Delmotte Logistique document is stored as executed, so no contracted price, term or service level can be stated. All three documents were read, and none is an order form.

Open items: the Proposal v1 of 4 Jun 2025 is a draft from Priya Raman for the Growth tier. It prices the year 1 subscription at £44k and implementation at £12k, £56k total first year, and shows no signature.

The Proposal of 9 Jun 2025 is stored as final but is still an open offer: it asks the customer to confirm so an order form can be sent. It carries the same figures and targets go-live eight weeks from contract signature.

Contradictions: the 4 Jun 2025 draft states 99.5% availability and a P1 response of 1 business hour. The 9 Jun 2025 proposal states no availability or P1 response terms.

The 4 Jun 2025 draft also prices year 2 at £44k per annum, subject to review, over a term of 12 months from go-live. The 9 Jun 2025 proposal gives no year 2 figure and says only that the subscription renews each year in advance.

Within the 9 Jun 2025 proposal, the connector list names ten systems against a limit of 8 integrations. This scope question would need settling in any order form.

Commitments: no live obligations can be drawn, because none of the documents is executed. Anya Petrova, Solutions Engineer, completed the security questionnaire of 28 May 2025. Its answers include TLS 1.2 minimum in transit and EU region hosting, but it is not a contract.

Gaps: the documents do not show whether the customer accepted either proposal, whether or when an order form was signed, or a go-live date. Confirm contracted price and terms from an executed order form before any renewal or billing conversation.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026