Demerdal Facility Services

BG-Demo holds one document for Demerdal Facility Services: a Growth tier security questionnaire dated 22 Sep 2026, stored as final but unsigned. No order form or other executed paper exists, so price, term and contracted service levels are not on record.

Executed: none of the documents held is executed, so no contracted price, term, billing or service level is on record. The only document is the security questionnaire of 22 Sep 2026, stored as final, which is a set of answers rather than a contract.

Open items: the questionnaire was answered by Hannah Lowe, Solutions Engineer, for the Growth tier. It states 99.5% uptime measured monthly, service credits of 5% of one month's fee, and a nightly refresh complete by 07:00 local time on business days.

Open items: the questionnaire also says a full security review is completed with every Growth customer before go-live. It does not say whether that review has taken place or been booked.

Contradictions: with only one document held, no two documents disagree. The questionnaire's description of SSO and SCIM as premium add-ons for Growth should be checked before any order form, because the standard offering lists SSO and SCIM as Enterprise features, not Growth add-ons.

Commitments: no live obligations exist, because nothing is executed. The availability, service credit and refresh answers in the questionnaire match the standard Growth service levels, but they bind nothing until an order form is signed.

Gaps: the roll-up covers the one document held, and that document has been read. The records do not show a proposal, order form, price, start date, term, customer signatory or P1 response time for Demerdal Facility Services.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026