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Laura Penhaligon

Staff

Implementation Consultant · customer success · reports to Sofia Marchetti

Implementation Consultant in customer success, Bristol, since 3 Feb 2025. Attends 163 calls and carries 30 accounts. Recent work is onboarding and training on Growth and Starter accounts, plus one agreed non-renewal export.

How they work

Insight

As at Fri 9 Oct 2026

Implementation Consultant in customer success, Bristol, since 3 Feb 2025. Attends 163 calls and carries 30 accounts. Recent work is onboarding and training on Growth and Starter accounts, plus one agreed non-renewal export.

Role: Laura Penhaligon is an Implementation Consultant in customer success, reporting to Sofia Marchetti, and has been with BG-Demo since 3 Feb 2025. She is based in Bristol and has no tickets assigned.

Book: The counts show 163 calls attended, 94 email threads and 26 documents authored across 30 accounts. Harcastle Environmental and Kenmure Business Telecom carry the most activity, 21 each.

Evidence: Recent reads show her running kickoff, admin and hands-on training. At Pellegrin Hart Benefits only a handful of 40 licensed seats are in use, and at Quennell Harte the four Starter connectors went live.

Now: She is covering the export for Calderbrook Housing Group after its agreed Growth non-renewal. She is also working to widen use at Pellegrin Hart Benefits and Copperwick Logistics.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

On record

Updated 9 Oct 26

Organisations0

Calls163

Email threads94

Deals0

Documents26

Events0

Computedmade from

Calls

No calls in the last four weeks.

Time off

From	To	Type	Days	Status
5 Dec 2026	8 Dec 2026	holiday	2	booked
16 Aug 2026	27 Aug 2026	holiday	9	taken
13 Jul 2026	14 Jul 2026	holiday	2	taken
24 Feb 2026	2 Mar 2026	holiday	5	taken
2 Jan 2026	6 Jan 2026	holiday	3	taken
15 Dec 2025	16 Dec 2025	sick	2	taken
9 Dec 2025	11 Dec 2025	holiday	3	taken
28 Nov 2025	28 Nov 2025	holiday	1	taken
2 Oct 2025	2 Oct 2025	holiday	1	taken
15 Aug 2025	26 Aug 2025	holiday	7	taken
12 Aug 2025	13 Aug 2025	holiday	2	taken
4 Jul 2025	8 Jul 2025	holiday	3	taken
4 Jun 2025	5 Jun 2025	holiday	2	taken
12 May 2025	12 May 2025	holiday	1	taken
6 May 2025	7 May 2025	holiday	2	taken
28 Apr 2025	28 Apr 2025	sick	1	taken

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.