B-Glass
Sofia Marchetti

Sofia Marchetti

Staff

Head of Customer Success · customer success · reports to Nell Ashcombe

Sofia Marchetti is Head of Customer Success, London, since 7 Oct 2024. Counts show 156 email threads and 4 calls attended. Recent reads show value and exit questions at several Growth accounts, and her own notices after the July refresh failure.

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As at Fri 9 Oct 2026

Sofia Marchetti is Head of Customer Success, London, since 7 Oct 2024. Counts show 156 email threads and 4 calls attended. Recent reads show value and exit questions at several Growth accounts, and her own notices after the July refresh failure.

Role: Sofia Marchetti has been Head of Customer Success since 7 Oct 2024 and reports to Nell Ashcombe. She acts as executive sponsor on accounts where adoption or value is questioned.

Book: The counts show 156 email threads, 4 calls attended and 3 recorded calls, with no tickets assigned. Brannock Medical Supplies carries the most activity at 13, then Delancey Haig at 7.

Evidence: The reads show Growth customers questioning value against 40 licensed users, including Brackwell Freight Ltd, Delancey Haig and Carnmoor Fleet Leasing. Calderbrook Housing Group gave written notice of non-renewal on 6 Jul 2026.

Now: On 22 Jul 2026 she wrote to several customers owning the nightly refresh failure and setting out a fix and backfill. The Brackwell Freight Ltd QBR and renewal call is booked for 13 Oct 2026.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

On record

Updated 9 Oct 26
Organisations0
Calls4
Email threads156
Deals0
Documents0
Events13
Computedmade from

Calls

No calls in the last four weeks.

Callsmade from

Time off

FromToTypeDaysStatus
2 Dec 20264 Dec 2026holiday3booked
9 Nov 202613 Nov 2026holiday5booked
25 Sep 20261 Oct 2026holiday5taken
10 Aug 202617 Aug 2026holiday6taken
30 Jul 202630 Jul 2026holiday1taken
13 Apr 202615 Apr 2026holiday3taken
15 Dec 202515 Dec 2025holiday1taken
10 Dec 202512 Dec 2025holiday3taken
8 Oct 202514 Oct 2025holiday5taken
4 Aug 202515 Aug 2025holiday10taken
24 Feb 202525 Feb 2025holiday2taken
27 Jan 202529 Jan 2025holiday3taken
27 Dec 202431 Dec 2024sick3taken
16 Dec 202417 Dec 2024sick2taken
1 Dec 20243 Dec 2024holiday2taken
11 Nov 202412 Nov 2024holiday2taken
28 Oct 202429 Oct 2024sick2taken
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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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