Negotiation follow-up
Email thread Kempenland Distributie · sales
Kempenland Distributie reviewed the Growth proposal and says £56k is above its initial budget. Lien Verstraete asks BG-Demo to revisit the subscription fee, while describing the implementation package as solid.
What was said
What this says
As at Fri 9 Oct 2026Kempenland Distributie reviewed the Growth proposal and says £56k is above its initial budget. Lien Verstraete asks BG-Demo to revisit the subscription fee, while describing the implementation package as solid.
Ask: Lien asked on 20 Nov 2025 whether the subscription price can be negotiated and what the 8-week implementation includes. On 25 Nov 2025 she asked Matteo to revisit the fee and proposed talking on Monday.
Customer view: Lien says they are "keen to move forward" but the price is above budget. The implementation package "sounds solid", so the objection is the Growth subscription fee, not the scope or timeline. Wim Goossens, the CFO, was copied but does not write in the thread.
Next: Matteo has said he must speak with Owen Tallis about flexibility on the first year. The evidence does not show an outcome or a held call.
The thread
Updated 9 Oct 26Messages
Matteo Ricci 17 Nov 2025 15:58Wim and Lien, I'm attaching the formal proposal for the Growth tier, £56,000 annual subscription, implementation fee of £12,000, go-live within 8 weeks. I've also included an option to add a second team at a reduced rate later if you want to expand. I'd like to step through the commercial terms and the implementation plan on a call next week. What does your calendar look like? Best regards, Matteo
Lien Verstraete 20 Nov 2025 11:13Matteo, Thanks for the proposal. We've reviewed it with Wim. A couple of questions: can we negotiate the subscription price? And what does the 8-week implementation actually include? Will have more detail for you by next week. Lien- Matteo Ricci 25 Nov 2025 09:23Wim and Lien, I understand you'd like to discuss pricing. Let me confirm that in writing: the £56,000 is our standard Growth tier rate, and I'd need to speak with Owen (copied here) about any flexibility on the first year. What's most important to you: the annual fee, the implementation speed, or something else? On the 8-week timeline: that covers connectors, data mapping, testing and training. We can discuss specifics on a call. When can we talk? Best regards, Matteo
- Lien Verstraete 25 Nov 2025 10:40Matteo, We're keen to move forward but the price is above our initial budget. The implementation package sounds solid. Can you revisit the subscription fee? Let's talk Monday if that works. Lien