Dashboard save error

Email thread

Support thread from 3 Jul 2025: Rakesh Solanki could not save a dashboard. Bethan Lister had him log out fully and log back in, which fixed it the same day. The customer thanked BG-Demo for the quick help.

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As at Fri 9 Oct 2026

Support thread from 3 Jul 2025: Rakesh Solanki could not save a dashboard. Bethan Lister had him log out fully and log back in, which fixed it the same day. The customer thanked BG-Demo for the quick help.

Ask: Rakesh reported a validation error each time he saved a new dashboard. Clearing the cache had not helped.

Customer view: the full logout and fresh login worked and he thanked Bethan for the quick help. The thread shows the customer building dashboards.

Next: no follow-up is needed from the thread.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-07-03

Last message2025-07-03

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Messages

Bethan Lister 3 Jul 2025 12:26
to Rakesh Solanki
Hi Rakesh, I've picked this up. Just so I've got this right, you're building a dashboard but when you hit save it returns an error? Thanks, Bethan
Rakesh Solanki 3 Jul 2025 14:01
to Bethan Lister
Yes, exactly. Getting "Error: validation failed" each time. Cleared the cache but it didn't help. Cheers, Rakesh
Bethan Lister 3 Jul 2025 16:09
to Rakesh Solanki
Can you try this: log out completely, close your browser, then log back in and try building a fresh dashboard. Let me know what you see. Thanks, Bethan
Rakesh Solanki 3 Jul 2025 16:56
to Bethan Lister
That worked, saving fine now. Not sure what was cached, but the full logout cleared it. Thanks for the quick help. Cheers, Rakesh

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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