What was said
What this says
Current to 13 Oct 26Logistical thread: Callie Brennan arranged an hour-long implementation kickoff with Shannon Lockwood. Shannon accepted Tuesday and said Jonathan, the MD, would join because he is keen to see how it comes together.
Ask: Callie wanted one hour with Shannon and a colleague who handles CRM or billing systems, to map how records flow.
Customer view: Shannon agreed quickly and brought in Jonathan, which shows senior interest in the Starter implementation.
Next: Callie is to send a brief setup note by the end of the week.
The thread
Updated 9 Oct 26Typecs
Messages3
First message2024-10-10
Last message2024-10-11
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Messages
- Callie Brennan 10 Oct 2024 08:40Hi Shannon, Thanks for confirming the list of team members and access credentials yesterday. Before we switch on the refresh, I'd like to get the implementation kickoff scheduled. What I need from your side is one hour with you and whichever colleague handles your CRM or billing systems, to walk through your data: how records flow between those systems and what matters most to you. I'm free next week, does Tuesday or Wednesday suit you? Thanks, Callie
- Shannon Lockwood 11 Oct 2024 08:01Hi Callie, Tuesday would be perfect for us. I'll have Jonathan (our MD) on the call as well since he's keen to see how this comes together. Shannon
- Callie Brennan 11 Oct 2024 10:02Great, Shannon. I've sent you a calendar invite for Tuesday morning. That's one hour, should give us time to map your fields cleanly and make sure we've got the right connectors lined up for your first refresh. I'll send a brief setup note by the end of the week so you know what to expect. Thanks, Callie
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