Onboarding session: confirming tomorrow's slot

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Callie Brennan confirmed the morning onboarding session agenda. Ffion Rees replied after the session that IT confirmed ticket source access and she would review the mapping notes. Logistical thread.

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As at Fri 9 Oct 2026

Callie Brennan confirmed the morning onboarding session agenda. Ffion Rees replied after the session that IT confirmed ticket source access and she would review the mapping notes. Logistical thread.

Ask: Callie set an agenda covering connector status, field mapping for tickets and renewals, and next actions, and asked for ticket source access to be confirmed.

Customer view: Ffion confirmed access is fine and will review the mapping notes that afternoon, raising anything that looks off.

Next: Ffion to review the mapping notes and come back if needed.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2024-09-10

Last message2024-09-10

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Callie Brennan 10 Sep 2024 10:31
to Ffion Rees
Hi Ffion, Just confirming we're on for this morning, as you suggested. Plan for the hour: - review the connector status and what has landed so far - check the field mapping for tickets and renewals - agree what happens next and who does what If you can have the ticket source access confirmed by the start, that will keep things moving. Thanks, Callie
Ffion Rees 10 Sep 2024 12:45
to Callie Brennan
Hi Callie, Thanks for the session. IT confirmed the ticket source access is fine, so nothing further needed from me on that. I'll have a look at the mapping notes this afternoon and come back to you if anything looks off. Speak soon, Ffion

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help