Finding a time for the demo

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Matteo Ricci and Eline Bakker agreed a Wednesday morning demo at 10:00 with Daan and Ruben attending. Largely logistical; Hannah Lowe is to write to Ruben about access needs.

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Current to 14 Oct 26

Matteo Ricci and Eline Bakker agreed a Wednesday morning demo at 10:00 with Daan and Ruben attending. Largely logistical; Hannah Lowe is to write to Ruben about access needs.

Ask: Matteo wanted an hour-long demo on the customer's own data with merchant success, risk and the data team present.

Customer view: Eline accepted quickly and asked who owns prep so Ruben knows what access is needed.

Next: Hannah writes to Ruben, and Matteo sends a calendar invitation.

AI · claude-sonnet-5-5 · 14 Oct 2026

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Updated 9 Oct 26

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First message2025-11-20

Last message2025-11-20

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Matteo Ricci 20 Nov 2025 09:43
to Eline Bakker
Dear Eline, Thank you for your time on our last call. I would like to set up the demo on your own data, so that merchant success and merchant risk can see disputes, tickets and volumes for a merchant side by side. Would next Tuesday or Wednesday suit you? Roughly an hour is enough, and it would be good to have Daan and someone from your data team in the room. Best regards, Matteo
Eline Bakker 20 Nov 2025 10:08
to Matteo Ricci
Hi Matteo, Wednesday works. Morning is better, we have merchant reviews in the afternoon. Daan and Ruben will join. Who owns the prep on your side? Ruben needs to know what access you need before the day. Groetjes, Eline
Matteo Ricci 20 Nov 2025 10:20
to Eline Bakker
Eline, Wednesday morning it is. I would suggest 10:00. Hannah, our solutions engineer, will run the demo and will write to Ruben directly about what she needs, so that nothing is left to the day itself. Let me confirm that in writing with a calendar invitation this afternoon. Best regards, Matteo

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