Following up on our discovery call

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Matteo Ricci set out Growth at an indicative £60k including implementation, with a decision by 22 Jan 2026. Eline Bakker agreed the summary but called the figure indicative only until budget is agreed.

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As at Fri 9 Oct 2026

Matteo Ricci set out Growth at an indicative £60k including implementation, with a decision by 22 Jan 2026. Eline Bakker agreed the summary but called the figure indicative only until budget is agreed.

Ask: Matteo wanted the first source systems to be connected. Eline named the CRM, the helpdesk and the accounting system, then disputes.

Customer view: she accepted the scope and the January date for planning, but cannot commit before internal budget approval.

Next: Eline asked for a short list of what BG-Demo needs from her side for the demo, with an owner for each item.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-10-24

Last message2025-10-28

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Matteo Ricci 24 Oct 2025 13:13
to Eline Bakker
Dear Eline, Thank you for your time on our discovery call. I would rather you heard the next steps from me in writing, so here is where we are. As I understood it, merchant success and merchant risk want one view of each merchant: disputes, tickets and volumes together, so that you and Daan's team agree on a merchant's story from the same data. Growth is the tier that fits that scope, and the indicative deal value at this stage is £59,500. That is a total figure and includes the one-off implementation. We are working towards a decision by 22 Jan 2026, but that date is yours to adjust. Could you confirm which source systems you would want connected first? With that I can ask our solutions engineer to prepare a demo on a representative set of your data. Best regards, Matteo
Eline Bakker 28 Oct 2025 13:50
to Matteo Ricci
Hi Matteo, Thanks for the summary, it matches my notes. First sources: the CRM, the helpdesk and the accounting system. Disputes come after that. Let's make it practical: please send a short list of what you need from our side for the demo, and who owns each item. One point on budget. I cannot commit anything before it is agreed internally, so please treat the figure as indicative only. The date in January is fine for planning. Groetjes, Eline

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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