Your BB-Demo renewal: next steps before August

Dear Valerie, I'm writing as your Customer Success Manager to give you formal notice that the Ashwell Mercer Interiors Growth subscription comes up for renewal. The current term ends on 22 Aug 2026, and I'd like us to have the renewal agreed well before then. Priya has the renewal open on our side with a target of 21 Jul 2026, so that is the date we are working towards. For reference, the current contract is: - Growth tier, £44,000 a year - 40 licensed users - Term ending 22 Aug 2026 I've pulled the numbers for the last few months and I want to be straight with you about them. The number of people logging in each week has come down compared with the previous quarter, and it is now a handful of people rather than the wider group you licensed for. That is not unusual after a busy period on site, but it is the thing I would most like to understand before we talk about next year. I don't want you paying for 40 users if the teams aren't getting the value from them. What would help me: - A quick view from you on which teams you expect to use the brain over the next twelve months (project, commercial, credit control) - Whether anything has changed in how those teams work that I should know about - Who else from your side should be on the renewal conversation The pricing for the renewal term will come from Priya, so I'll leave that with her. What I can do is put together a short usage summary for you and Craig, with some suggestions for getting more out of the brain between now and August. Happy to jump on a call if that is easier than email. Shall we book half an hour in the next couple of weeks? Thanks, Marcus Marcus Bell Customer Success Manager, BB-Demo