Ashwell Mercer Interiors: outstanding subscription invoice, fourth reminder

Email thread

Rachel Dunmore sent Debbie Rowntree a fourth reminder for the Growth subscription invoice issued on 11 Aug 2025 and due on 10 Sep 2025, gross £13k. No customer response in the thread.

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What was said

What this says

Current to 14 Oct 26

Rachel Dunmore sent Debbie Rowntree a fourth reminder for the Growth subscription invoice issued on 11 Aug 2025 and due on 10 Sep 2025, gross £13k. No customer response in the thread.

Ask: Rachel asked for a payment date, a PO number or the reason for any query, and for remittance advice if already paid.

Customer view: there is no customer response in the thread, so the reason for non-payment is not shown.

Next: the evidence does not show whether this is a billing error, a missing PO or a payment problem.

AI · claude-sonnet-5-5 · 14 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages1

First message2025-11-24

Last message2025-11-24

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Messages

Rachel Dunmore 24 Nov 2025 15:28
to Debbie Rowntree
Dear Debbie, This is our fourth reminder about the BB-Demo subscription invoice issued on 11 Aug 2025 and due on 10 Sep 2025. Our ledger still shows it as unpaid. For your records, the invoice is for the annual Growth subscription covering 40 licensed users: - Net amount: £11,000 - VAT: £2,200 - Gross amount: £13,200 The invoice is now well past its due date. Please find the invoice attached again so you have a clean copy. Could you confirm one of the following by return? 1. The payment date, if it has been scheduled. 2. The PO number, if your system is holding the invoice for a missing reference. 3. The reason for any query, so that we can resolve it on our side. If payment has already been made, please send the remittance advice and I will match it against the account straight away. I would rather not escalate this, so a short reply with a date would help. Kind regards, Rachel Dunmore Finance Manager

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