Payment reminder: invoice INV-155-0005

Email thread

Logistical billing chase: BG-Demo finance sent a second reminder to Ashwell Mercer's credit controller for invoice INV-155-0005 (gross £12k, due 22 Jun 2025). No customer response in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Logistical billing chase: BG-Demo finance sent a second reminder to Ashwell Mercer's credit controller for invoice INV-155-0005 (gross £12k, due 22 Jun 2025). No customer response in the thread.

Ask: Rachel Dunmore asks Debbie Rowntree for a payment date, a PO number if one is needed, and a remittance advice if the invoice has been paid.

Customer view: there is no customer response in the thread, so the evidence does not show why the invoice is unpaid or whether there is a query on it.

Next: the thread is a single outbound reminder. Any value or renewal discussion sits in other threads.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typebilling

Messages1

First message2025-07-14

Last message2025-07-14

Emailmade from

Messages

Rachel Dunmore 14 Jul 2025 11:19
to Debbie Rowntree
Dear Debbie, This is a second reminder about the invoice below, which our records show as unpaid. Invoice number: INV-155-0005 Issued: 23 May 2025 Due: 22 Jun 2025 Net amount: £9,900 VAT: £1,980 Gross amount: £11,880 The invoice was due on 22 Jun 2025 and we have not yet received payment or a remittance advice. I have attached a copy for your records. Could you confirm the PO number, if your system requires one, and let me know the date on which payment will be made? If the invoice has already been paid, please send me the remittance and I will allocate it straight away. If there is a query on the invoice itself, tell me what it is and I will look at it with our team. Kind regards, Rachel Dunmore Finance Manager

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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