What was said
What this says
Current to 13 Oct 26Sofia Marchetti invites Dean Furlong to a BB-Demo webinar on 15 May 2025 and asks who else should attend. She notes that few of the 40 licensed users ask questions. There is no customer response in the thread.
Ask: Sofia Marchetti invites Dean Furlong to the webinar on 15 May 2025 and asks him to forward it to project, commercial and credit-control colleagues. She also asks whether the two recent tickets were dealt with.
Customer view: There is no customer response in the thread, so the evidence does not show Dean's view.
Next: Sofia asked for an answer by early next week and offered to look at the tickets herself.
The thread
Updated 9 Oct 26Messages
- Sofia Marchetti 29 Apr 2025 13:39Dear Dean, I am writing to invite you to our BB-Demo webinar on Thursday 15 May 2025. It is online, so nobody needs to travel, and it is open to anyone at Ashwell Mercer who uses the brain or ought to be. Let's be clear about why I am sending this to you rather than only to Craig. When I look at how the brain is being used at the moment, a handful of people are asking questions regularly, and that is a small share of the 40 licensed users you have. I do not read that as a problem with the platform. It more likely means that the people who could benefit most do not yet know what is available to them, or have not been shown how to get started. As IT Manager you are well placed to know who has access and who does not, and I would value your view. The session covers how teams across a business can use the brain day to day, with plenty of time for questions. If it is useful, please forward the invitation to colleagues in the project, commercial and credit-control teams. If you would rather I sent the details directly to a wider group, tell me who and I will do it. I would also like to hear whether anything about the set-up or the connected systems has been getting in your way. Two tickets have come in recently and I want to be sure they have been dealt with to your satisfaction. If not, here is what we will do: I will look at them myself. Could you let me know by early next week whether you can attend and who else might join you? Best regards, Sofia Marchetti Head of Customer Success, BB-Demo