Payment reminder: INV-155-0004

Email thread

Rachel Dunmore sent Debbie Rowntree a second reminder on 16 Apr 2025 for INV-155-0004 (£12k gross, due 26 Mar 2025). There is no customer response in the thread.

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What was said

What this says

Current to 13 Oct 26

Rachel Dunmore sent Debbie Rowntree a second reminder on 16 Apr 2025 for INV-155-0004 (£12k gross, due 26 Mar 2025). There is no customer response in the thread.

Ask: Rachel repeats the request for a remittance advice or a PO number, and invites any query on the invoice itself.

Customer view: the thread holds no reply, so the evidence does not show whether the invoice is held for a PO, a records check or a dispute.

Next: the invoice is still open after two reminders, so the account team should confirm it is settled before the renewal conversation.

AI · claude-sonnet-5-5 · 13 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages1

First message2025-04-16

Last message2025-04-16

Emailmade from

Messages

Rachel Dunmore 16 Apr 2025 16:46
to Debbie Rowntree
Dear Debbie, This is a second reminder for your records. Our ledger shows the following invoice as unpaid: - Invoice number: INV-155-0004 - Issued: 24 Feb 2025 - Due: 26 Mar 2025 - Net amount: £9,900 - VAT: £1,980 - Gross amount: £11,880 Please find the invoice attached again for ease of reference. If payment has already been made, could you send me the remittance advice so I can match it to the account? If it is held up pending a purchase order, could you confirm the PO number? If there is a query on the invoice itself, please let me know what it is and I will look into it. Kind regards, Rachel Dunmore, Finance Manager

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