Invoice INV-155-0003: third reminder
Email thread Ashwell Mercer Interiors · billing
Rachel Dunmore chased invoice INV-155-0003 (£12k gross, due 25 Dec 2024) a third time. Debbie Rowntree replied the same day: it is awaiting internal sign off, with no dispute about the amount and no payment date yet.
What was said
What this says
Current to 13 Oct 26Rachel Dunmore chased invoice INV-155-0003 (£12k gross, due 25 Dec 2024) a third time. Debbie Rowntree replied the same day: it is awaiting internal sign off, with no dispute about the amount and no payment date yet.
Ask: Rachel wanted a payment date or the reason for the hold. Debbie said the invoice reached Ashwell Mercer Interiors and is waiting for approval on their side.
Customer view: Debbie apologised for the earlier silence and said there is no dispute. This is a slow internal approval, not a complaint about value.
Next: Debbie will confirm when the invoice goes into a payment run once approved. No date was given in the thread.
The thread
Updated 9 Oct 26Messages
Rachel Dunmore 10 Feb 2025 13:22Dear Debbie, I am writing for a third time about invoice INV-155-0003. It is still showing as unpaid, and I have not had a reply to my earlier reminder in January. For your records: - Invoice number: INV-155-0003 - Issued: 25 Nov 2024 - Due: 25 Dec 2024 - Net amount: £9,900 - VAT: £1,980 - Gross amount: £11,880 The invoice is now well past its due date. Please could you let me have one of the following by return: - the date on which payment will be made, or - the reason it is being held, so that I can resolve it on our side If the PO number is the problem, could you confirm it and I will reissue straight away. Kind regards, Rachel Dunmore, Finance Manager
Debbie Rowntree 10 Feb 2025 14:56Hi Rachel, Thanks for chasing, and apologies for the silence on the earlier one. That is on me. The invoice did reach us. It has been sitting waiting for sign off on our side and I should have told you that in January rather than leaving you to ask again. I've now pushed it to the person who approves it and asked for an answer this week. I can't give you a firm payment date yet, but I will come back to you once it's approved and tell you when it will go into the next payment run. There is no dispute about the amount. Sorry for the trouble. Debbie On 10 Feb 2025, at 13:22, Rachel Dunmore wrote: > I am writing for a third time about invoice INV-155-0003. It is still > showing as unpaid, and I have not had a reply to my earlier reminder > in January.