Payment reminder, INV-099-0001

Email thread

Rachel Dunmore chased INV-099-0001 (£12k) again on 18 Feb 2026. Anja Pohl replied on 20 Feb 2026 citing internal approvals and said payment should clear by end of week.

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What was said

What this says

As at Fri 9 Oct 2026

Rachel Dunmore chased INV-099-0001 (£12k) again on 18 Feb 2026. Anja Pohl replied on 20 Feb 2026 citing internal approvals and said payment should clear by end of week.

Ask: Rachel asked Anja to prioritise the £12k invoice and give an expected payment date.

Customer view: Anja apologised, blamed internal approvals and promised to confirm once processed. The reason is process delay, not a stated complaint about value.

Next: the thread does not show that payment was confirmed.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typebilling

Messages2

First message2026-02-18

Last message2026-02-20

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Messages

Rachel Dunmore 18 Feb 2026 09:00
to Anja Pohl
Anja, Following up again on INV-099-0001 for £12,000. This was due on 28 Jan 2026 and remains unpaid. Could you prioritise this and let me know the expected payment date? Kind regards, Rachel Dunmore Finance Manager
Anja Pohl 20 Feb 2026 10:47
to Rachel Dunmore
Hi Rachel, Apologies for the delay. We've had some internal approvals to work through, but the payment should clear by end of week. I'll confirm once it's been processed. Best regards, Anja Pohl Head of Finance

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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