Implementation progress

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Phil Catterall says teams are using the brain well, with more engagement than expected, and some people are asking about adding more users. He asked to discuss it.

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What this says

As at Fri 9 Oct 2026

Phil Catterall says teams are using the brain well, with more engagement than expected, and some people are asking about adding more users. He asked to discuss it.

Ask: Hamza Akhtar checked in on the rollout. Phil replied three days later with a request to discuss adding users.

Customer view: Positive. Engagement is higher than Phil expected, and demand for seats is coming from the teams themselves.

Next: Hamza should respond to the user request, which maps to the additional 10 users add-on or a tier conversation.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-07-31

Last message2026-08-03

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Messages

Hamza Akhtar 31 Jul 2026 10:34
to Phil Catterall
Phil, It's been good to see the traction you've got with the brain over the past couple of months. I wanted to check in on how the rollout is going and if there's anything you need from our side. Best, Hamza
Phil Catterall 3 Aug 2026 10:41
to Hamza Akhtar
Hamza, Great to hear from you. The teams are using it well - definitely more engagement than we expected. A few people have questions about adding more users. Can we discuss that? Phil

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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