Quarterly review: follow-up and next steps

Email thread

Marcus Bell's note after the review says usage is steady and slightly up, the subscription covers 40 licensed users at £40k a year and runs to 21 Nov 2025. Nigel Ferris asked for the renewal bottom line. No customer reply in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell's note after the review says usage is steady and slightly up, the subscription covers 40 licensed users at £40k a year and runs to 21 Nov 2025. Nigel Ferris asked for the renewal bottom line. No customer reply in the thread.

Ask: Nigel asked for the bottom line on the renewal. Marcus hands the commercial side to Priya Raman.

Customer view: the thread holds only Marcus's note, so there is no customer response in the thread. The figure of £40k is the annual price Marcus quotes for the subscription, not a figure checked against an order form.

Next: Priya is to pick up the commercial conversation with Nigel directly.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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First message2025-10-21

Last message2025-10-21

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Messages

Marcus Bell 21 Oct 2025 08:09
to Zoe Kendrick, Nigel Ferris
Hello Zoe, hello Nigel, Thanks for making time for the review. A quick note of where we got to: - Usage is steady and slightly up on the last quarter, with the account executives and claims team both using the brain. - The subscription covers 40 licensed users at £39,600 a year, and it runs to 21 Nov 2025. - Nigel, you asked for the bottom line on the renewal. Priya will pick up the commercial side with you directly. If anything I've written does not match your recollection, tell me and I'll correct it. Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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