Your BG-Demo renewal: next steps

Email thread

Daniel Okafor opens the renewal with Hamish Crawford ahead of the 8 Feb 2025 term end. An open Growth proposal at £44k sits against the current Starter at £18k. No customer reply in the thread.

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What was said

What this says

As at Fri 9 Oct 2026

Daniel Okafor opens the renewal with Hamish Crawford ahead of the 8 Feb 2025 term end. An open Growth proposal at £44k sits against the current Starter at £18k. No customer reply in the thread.

Ask: Daniel offers a usage summary first, then a thirty minute call. He sets out a Growth renewal proposal, which is an open item and not executed paper, and aims to settle it by 27 Jan 2025.

Customer view: there is no customer response in the thread. Daniel acknowledges that Hamish has asked before who is actually using the brain.

Risk: a move from Starter to Growth at £44k needs a value case the finance director accepts.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typerenewal

Messages1

First message2024-11-08

Last message2024-11-08

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Messages

Daniel Okafor 8 Nov 2024 17:20
to Hamish Crawford
Dear Hamish, Thank you for your time over the past year. I am writing as your current term runs to 8 Feb 2025, and I would like to start the renewal conversation early so that nothing is rushed. You have asked before who is actually using it, so I will start there. Usage across the scheme-relationship team has grown over the last quarter, and I am happy to put a short summary together of who is asking what, so you can judge it for yourself before we talk about anything else. Priya, copied here, has opened a renewal proposal at Growth tier with a deal value of £44,000, in case you would like to compare it with your current Starter arrangement of 15 users at £17,550 a year. We are aiming to settle it by 27 Jan 2025, but only once you are comfortable that it makes sense for the board. Could we find thirty minutes in the next couple of weeks? I will come back to you with some dates. Best wishes, Daniel

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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