Training session scheduling

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Laura Penhaligon and Joost van der Linden fix a half-day training session for account managers on a Thursday morning. Joost asked for an agenda to show his manager. Largely logistical.

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As at Fri 9 Oct 2026

Laura Penhaligon and Joost van der Linden fix a half-day training session for account managers on a Thursday morning. Joost asked for an agenda to show his manager. Largely logistical.

Ask: Laura wanted to book training so account managers can use the brain on their installer accounts.

Customer view: Joost is cooperative, chose Thursday because some account managers visit installers on Wednesday, and wants the agenda to show his manager what is covered.

Next: Laura to send the invite and agenda; others can be added by forwarding it.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-01-09

Last message2026-01-13

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Laura Penhaligon 9 Jan 2026 13:13
to Joost van der Linden
Hi Joost, Thanks for the time on the call earlier this week. As discussed, I would like to book the training session for the account managers so they can start using the brain on their installer accounts. Could you let me know which days next week suit your team best? Half a day should be enough for a first session, and we can go through orders, delivery complaints and credit queries in the one view. If it helps, I can send a short agenda beforehand. Best, Laura Implementation Consultant, BG-Demo
Joost van der Linden 12 Jan 2026 09:11
to Laura Penhaligon
Hello Laura, Thank you. Wednesday or Thursday morning would work for us. Not everyone is free, a couple of the account managers are visiting installers on Wednesday, so Thursday is probably better. An agenda would be useful, please. I would like to show my manager what we will cover. Regards, Joost
Laura Penhaligon 13 Jan 2026 15:27
to Joost van der Linden
Hi Joost, Thursday morning it is. I will send a calendar invite shortly, with the agenda attached. It covers logging in, searching an installer's history, and asking the brain questions about open credit queries. If anyone else wants to join, just forward the invite. We have licences for 40 users, so there is plenty of room. Best, Laura

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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