Onboarding session in the new year

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Bas Kuijpers replies with priorities: delivery complaints and credit queries first, southern Netherlands account managers as the first user group, and a first Tuesday or Wednesday session. Names to follow after the holiday.

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As at Fri 9 Oct 2026

Bas Kuijpers replies with priorities: delivery complaints and credit queries first, southern Netherlands account managers as the first user group, and a first Tuesday or Wednesday session. Names to follow after the holiday.

Ask: Laura asked for the key helpdesk categories and a rough first group of the 40 licensed users before the session.

Customer view: Bas is responsive and specific. Femke asked for the two helpdesk categories, and he would add the Flanders team once the first group is working.

Next: Bas to send user names after the holiday, and the session to be fixed for the first Tuesday or Wednesday in January.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-12-30

Last message2025-12-31

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Laura Penhaligon 30 Dec 2025 13:47
to Bas Kuijpers
Hi Bas, I hope you are having a quiet week. I am following up on my note from last week about the first session in January. To make the best use of the time, it would help if you could look at two things before we meet: - which helpdesk categories matter most to the account managers, so we can decide what to bring in first - which of the 40 licensed users should be switched on in the first group They do not have to be final, a rough list is fine and we can adjust it together. Thanks, Laura
Bas Kuijpers 31 Dec 2025 09:29
to Laura Penhaligon
Hi Laura, Thanks for the message. I am in the office today, so I can answer now. For the helpdesk, delivery complaints and credit queries are the two categories that matter most. Femke asked for those two specifically. Other categories can follow later. For users, I would start with the account managers for the southern Netherlands, then add the Flanders team once it works for them. I will send you names after the holiday, I do not have the full list with me. For the session, the first Tuesday or Wednesday in January is fine for me. Happy new year, Bas

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