Following up on your support ticket

Email thread

Bethan Lister checked a support ticket with Femi Olatunji after a change on BG-Demo's side. Femi replied on 2 Feb 2026 that the check now shows no errors and the ticket can be closed.

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What was said

What this says

As at Fri 9 Oct 2026

Bethan Lister checked a support ticket with Femi Olatunji after a change on BG-Demo's side. Femi replied on 2 Feb 2026 that the check now shows no errors and the ticket can be closed.

Customer view: Femi reports the check passes with no errors and apologises for the slow reply. The thread does not say what the original issue was.

Next: Bethan can close the ticket, as Femi has agreed from his side.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

Typesupport

Messages2

First message2026-01-28

Last message2026-02-02

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Messages

Bethan Lister 28 Jan 2026 14:38
to Femi Olatunji
Hi Femi, I've picked up your ticket and wanted to check in on it directly. Just so I've got this right: the change we made on our side should now be in place on your brain. Can you try it again and tell me what you see? 1. Run the same check you ran when you raised the ticket. 2. Note whether the result looks as you would expect. 3. Send me the exact error text if anything still looks wrong. I'll keep the ticket open until I've heard back from you. Thanks, Bethan
Femi Olatunji 2 Feb 2026 14:52
to Bethan Lister
Hi Bethan, Sorry for the slow reply, it has been a busy few days. I re-ran the check this morning and it all looks right now, with no errors. Thanks for walking me through the steps. You can close the ticket from my side. Cheers, Femi

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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