Renewal conversation: booking a date

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Marcus Bell set the renewal conversation for 30 minutes at 15:00 with Lewis Kerr. Graeme Charlton asked for written terms beforehand to check they are within budget.

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As at Fri 9 Oct 2026

Marcus Bell set the renewal conversation for 30 minutes at 15:00 with Lewis Kerr. Graeme Charlton asked for written terms beforehand to check they are within budget.

Ask: Marcus asked to set a date, citing 40 users at £51k a year and healthy usage.

Customer view: Graeme agreed but asked for anything in writing first so he can check it is within budget, which signals price sensitivity.

Next: Lewis is sending written terms ahead of the 15:00 call.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-11-19

Last message2025-11-24

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Messages

Marcus Bell 19 Nov 2025 09:59
to Graeme Charlton
Hi Graeme, The current contract ends on 5 Jan 2026, so I'd like to set a date for the renewal conversation. The licence is for 40 users at £50,800 a year today, and usage has been healthy, so I expect this to be straightforward. Would next week suit? I'll bring Lewis along for the commercial side. Thanks, Marcus
Graeme Charlton 19 Nov 2025 10:32
to Marcus Bell
Marcus, Yes, next week is fine. Monday afternoon is best for me. Please send over anything in writing beforehand so I can check it is within budget. Graeme
Marcus Bell 24 Nov 2025 12:28
to Graeme Charlton
Hi Graeme, Thanks for your patience on this. I've put 30 minutes in for this afternoon at 15:00 and Lewis will join. He's sending the written terms across ahead of it so you'll have them in front of you. Speak soon, Marcus

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