Check-in call after the Customer Day

Email thread

Marcus Bell proposed a check-in. Aisha Bukhari agreed and said she wants to talk about the remaining users on the forty licences and getting more of the contract team using the brain before the trust review.

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What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell proposed a check-in. Aisha Bukhari agreed and said she wants to talk about the remaining users on the forty licences and getting more of the contract team using the brain before the trust review.

Ask: Aisha wants to discuss unused licences and how to bring more of the contract team on before the review with the trust.

Customer view: engaged and constructive. Marcus reported more of the team using the brain and no open issues.

Next: Marcus put a half-hour check-in in the diary and will take her through usage by team.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2025-06-11

Last message2025-06-16

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Messages

Marcus Bell 11 Jun 2025 11:10
to Aisha Bukhari
Hi Aisha, Quick one. Shall we book 30 minutes for a check-in in the next week or so? Nothing urgent. I've pulled the numbers and it looks like more of the team are using the brain than a few months ago, and no open issues on our side. I'd just like to hear how it is going from your end and whether there is anything you want us to look at. Thanks, Marcus
Aisha Bukhari 11 Jun 2025 11:50
to Marcus Bell
Hi Marcus, Yes, that would be useful. I'm hoping to be at the Customer Day tomorrow, so perhaps early next week would suit better. Monday afternoon is quiet for me, otherwise Tuesday. I would like to talk about the remaining users on our forty licences and how we get more of the contract team using it before the review with the trust. Best wishes, Aisha
Marcus Bell 16 Jun 2025 16:30
to Aisha Bukhari
Hi Aisha, Thanks for coming along last week, good to see you there. I've put the check-in in your diary for tomorrow afternoon, half an hour. I'll share my screen and take you through usage by team, and we can look at who isn't logging in yet across the forty licences. If you want anything else covered, let me know and I'll add it. Thanks, Marcus

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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