What was said
What this says
As at Fri 9 Oct 2026Marcus Bell reports usage up since the start of the year and proposes a check-in. Aisha Bukhari agrees and wants to see the turnaround figures; a 30-minute Thursday slot was agreed.
Ask: Marcus offered a 30-minute check-in to walk through usage. Aisha accepted and asked specifically for the turnaround figures.
Customer view: Aisha is receptive and wants no surprises for the trust at the next meeting.
Next: Marcus will send an invite and have the turnaround view ready to share.
The thread
Updated 9 Oct 26Typecs
Messages3
First message2025-04-16
Last message2025-04-17
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Messages
- Marcus Bell 16 Apr 2025 16:48Hi Aisha, I've pulled the numbers for Kingdon and wanted to share them. Usage has picked up well since the start of the year, with a lot more of your team logging in and asking questions than last quarter. It's a good sign that the contract managers are getting value from seeing each trust's referrals, tickets and invoices together. Shall we book 30 minutes for a check-in? I can share my screen and walk through what's being used and anything you would like to see more of before your next trust meeting. Thanks, Marcus
- Aisha Bukhari 16 Apr 2025 18:22Hello Marcus, That's good to hear, thank you. Yes, a check-in would be helpful. I would like to see the turnaround figures in particular, so there are no surprises for the trust when we next sit down with them. I'm in meetings for most of Friday but fairly free on Thursday afternoon. Would that work? Best wishes, Aisha
- Marcus Bell 17 Apr 2025 13:18Hi Aisha, Thursday afternoon works for me, so let's go with 30 minutes then. I'll send an invite shortly and have the turnaround view ready to share. If there's anything else you want me to pull together beforehand, just let me know. Thanks, Marcus
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