Following up on your support ticket

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Connor Webb followed up a ticket on the reporting-turnaround view. Leanne Armstrong says most figures now match, one smaller trust looks a day behind, and the ticket stays open.

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As at Fri 9 Oct 2026

Connor Webb followed up a ticket on the reporting-turnaround view. Leanne Armstrong says most figures now match, one smaller trust looks a day behind, and the ticket stays open.

Ask: Connor asked Leanne to recheck the turnaround numbers for each trust after the refresh.

Customer view: most figures match internal numbers, but one smaller trust seems a day behind. Leanne is unsure whether the brain or the customer's own source is the cause and will check first.

Next: the ticket stays open until Leanne reports back. This is a data freshness question that could still prove to be on BG-Demo's side.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2025-03-06

Last message2025-03-11

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Connor Webb 6 Mar 2025 16:23
to Leanne Armstrong
Hello Leanne, I'm following up on the ticket you raised about the reporting-turnaround view. We have looked at it and the figures should now be refreshing as expected after last night's run. Could you open the page again and let me know whether the turnaround numbers for each trust now look right to you? If anything still looks off, a screenshot and the name of the trust would help me trace it quickly. I'll keep the ticket open until I hear from you. Kind regards, Connor Webb Support Engineer, BG-Demo
Leanne Armstrong 11 Mar 2025 13:50
to Connor Webb
Hi Connor, Sorry for the slow reply, it has been a busy week with the monthly reports. I've had a look and most of it is fine now. The turnaround figures match what we hold internally for the main trusts. One of the smaller ones still seems a day behind, but I'm not certain whether that is the brain or our own source, so I'll check with our team first and come back to you if it is on your side. You can leave the ticket open for now. Thanks, Leanne

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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