Review call: could we find a slot?

Email thread

Marcus Bell asked for a review call. Lauren Pilkington replied after two days, offered Tuesday morning and asked whether a consultant can see a client's complaints next to open roles. Marcus booked Tuesday at 09:30.

made from

What was said

What this says

As at Fri 9 Oct 2026

Marcus Bell asked for a review call. Lauren Pilkington replied after two days, offered Tuesday morning and asked whether a consultant can see a client's complaints next to open roles. Marcus booked Tuesday at 09:30.

Ask: Marcus wanted a screen-share review of usage, usefulness and pain points, with Stuart if possible.

Customer view: Lauren apologised for the slow reply and said Stuart is hard to pin down. She repeated the request to see complaints next to open roles.

Next: Marcus committed to show what the brain does today on that request at the Tuesday 09:30 call.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

AImade from

The thread

Updated 9 Oct 26

Typecs

Messages3

First message2025-02-25

Last message2025-02-28

Emailmade from

Messages

Marcus Bell 25 Feb 2025 12:42
to Lauren Pilkington
Hi Lauren, Quick one from me. I'd like to book a review call with you, and Stuart if he can make it. I'll share my screen and walk through: - who is using the brain and for what - what the consultants find most useful - anything that's annoying you or getting lost Shall we book 30 minutes sometime next week? Let me know what suits. Thanks, Marcus
Lauren Pilkington 27 Feb 2025 16:21
to Marcus Bell
Hi Marcus, Sorry for the slow reply, a busy couple of days. Tuesday morning is good for me, anytime before 11:00. I'll ask Stuart but he's hard to pin down! One of the consultants asked if she can see a client's complaints next to the open roles. Can we cover that? That'd save us hours. Ta, Lauren
Marcus Bell 28 Feb 2025 13:41
to Lauren Pilkington
Hi Lauren, No problem. Let's do Tuesday at 09:30. I'll send an invite now. Yes, we'll cover the complaints question. I'll show you what it looks like today and we can see whether it does what she needs. Thanks, Marcus

Emailmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help