Scheduling our next check-in
Email thread Brenneck Pay · cs
Elena Novak proposed a check-in agenda. Katrin Vogelsang offered Tuesday or Thursday afternoon, asked for the source of usage numbers because an auditor may see them, and wants a merchant risk colleague to join.
What was said
What this says
As at Fri 9 Oct 2026Elena Novak proposed a check-in agenda. Katrin Vogelsang offered Tuesday or Thursday afternoon, asked for the source of usage numbers because an auditor may see them, and wants a merchant risk colleague to join.
Ask: Katrin wants to know whether usage figures come from the brain's own activity log or from the customer's exports. She may need to show them to her auditor.
Customer view: she believes the one open ticket is resolved and will confirm with her team before the call.
Next: Elena had flagged forty licensed users and who has not yet started. Katrin will review the minutes and reply with corrections.
The thread
Updated 9 Oct 26Messages
Elena Novak 16 Sep 2026 13:18Dear Katrin, I hope you are well. I would like to arrange our next check-in call, and I am writing in advance so that you can tell me what you would like covered. To confirm, this is the agenda I propose: - How the merchant account managers and merchant risk are using the shared merchant view since our last call. - Usage across the licensed seats. You have forty licensed users, and I would like to understand who is active and who has not yet started. - The one open support ticket, and whether it is now resolved from your side. - Anything you need from us in writing for your records, for example for the outsourcing register. I will make sure that written actions reach you the same day, as agreed previously. Could you suggest two or three slots in the coming fortnight? I am flexible on time and can work around your calendar. Kind regards, Elena Elena Novak Customer Success Manager, EU, BG-Demo
Katrin Vogelsang 17 Sep 2026 11:35Dear Elena, Thank you for the agenda, this is helpful. Let us agree the next step: I can offer Tuesday or Thursday next week, in the afternoon, to be precise after 14:00 our time. Two additions from my side: - On usage, what is the source of the numbers you will show? I would like to know whether they come from the brain's own activity log or from something we export ourselves, because I may need to show them to our auditor. - I would like to invite one colleague from merchant risk, so that both teams hear the same answer. On the ticket, I believe it is resolved, but I will confirm with my team before the call and send you a note. Please send the minutes afterwards as usual. I will review them and reply with any corrections. Kind regards, Katrin Katrin Vogelsang Head of Merchant Operations, Brenneck Pay