What was said
What this says
Current to 13 Oct 26Logistical thread: Elena Novak proposes check-in slots and Katrin Vogelsang picks Monday at 10:00. Katrin asks for the source of the usage figures so she can show them to auditors.
Ask: Katrin Vogelsang chose Monday at 10:00, will bring one colleague from merchant risk, and wants the written agenda in advance.
Customer view: She approves the agenda and adds one point: the source of the usage figures, which she may put in front of auditors.
Next: Elena needs to send the written agenda and name the source of the usage numbers.
The thread
Updated 9 Oct 26Typecs
Messages2
First message2026-07-21
Last message2026-07-24
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Messages
- Elena Novak 21 Jul 2026 11:40Dear Katrin, I hope you are well. I would like to arrange our next check-in, and I suggest the following. 1. Timing: Monday or Tuesday next week, for about forty minutes. I can offer 10:00 or 14:00 on either day. 2. Agenda, which I will send in writing beforehand: how the merchant account managers and merchant risk teams are using the brain, the open support ticket, and anything you need for your internal reporting. 3. Attendees: you, and anyone from merchant risk you would like to include. To confirm, I will make sure written actions reach you the same day as the call. Please let me know which slot suits you best. Kind regards, Elena
- Katrin Vogelsang 24 Jul 2026 17:45Dear Elena, Thank you for the proposal, and sorry for the late reply. It was a long week. To be precise: Monday at 10:00 works for me, and I will ask one colleague from merchant risk to join. Tuesday would be my second choice, but only at 14:00. Your agenda is good. I would add one point: what is the source for the usage figures you will show? I would like to be able to put them in front of our auditors if needed. Let us agree the next step on Monday, then. Please send the written agenda when ready. Viele Grüße, Katrin
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