What was said
What this says
Current to 14 Oct 26Sofia Marchetti invited Finance Manager Desmond Oyelaran to the 17 April 2025 webinar and offered a pre-renewal conversation. Logistical invitation; no customer response in the thread.
Ask: Sofia invites Desmond, and any client-account directors he chooses, to the online webinar on Thursday 17 April 2025.
Customer view: There is no customer response in the thread. Sofia says finance sees the account differently and offers to talk before the renewal conversation later in the year.
Next: A finance view of value could be gathered ahead of renewal on the Growth licence.
The thread
Updated 9 Oct 26Messages
- Sofia Marchetti 6 Apr 2025 09:38Dear Desmond, I hope you are well and that the weekend has been a restful one. I am writing on a Sunday morning, which is not a habit, but I wanted this to be at the top of your inbox on Monday. We are holding an online BB-Demo webinar on Thursday 17 April 2025 and I would like to invite you, and anyone on your side who would find it useful. It is a short session, held online, so there is nothing to travel to and nothing to set up beforehand. I am inviting you in particular because finance sees the account differently from the people who use the brain day to day. Your colleagues have been using it more over recent months, and it would be good for you to hear first-hand how other customers are getting value from the same layer over their systems. You are also welcome to pass the invitation to the client-account directors who work with the Growth licence; there are forty licensed users on your account, so there should be plenty of room. If you would like to attend, please reply to this email and I will send you the joining details and register you myself. If the date does not work, tell me and I will make sure you receive the recording afterwards. And if there is anything on the account you would like to talk through with me before your renewal conversation later in the year, let's find a time. I would be glad to hear how things look from Finance. Best regards, Sofia Marchetti Head of Customer Success, BB-Demo