Renewal call and recent tickets

Email thread

Marcus Bell discloses four tickets in a month, two high priority. CFO Mats Eklund thanks him, asks what they were, how long each took and whether they recur, and will not discuss renewal terms until he has that.

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As at Fri 9 Oct 2026

Marcus Bell discloses four tickets in a month, two high priority. CFO Mats Eklund thanks him, asks what they were, how long each took and whether they recur, and will not discuss renewal terms until he has that.

Ask: Mats wants the subject and duration of the two high-priority tickets and whether either has happened before. He also wants to know what changes so it does not repeat.

Customer view: he had already heard of the tickets from Karin's team, and he is holding the renewal terms back.

Next: the term ends 31 May 2026, so BG-Demo owes a ticket account before the renewal moves.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-04-14

Last message2026-04-14

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Messages

Marcus Bell 14 Apr 2026 17:02
to Mats Eklund
Hi Mats, I wanted to get ahead of the renewal call and mention something first. There have been four tickets in the last month, two of them high priority, which is more than you usually raise. Our support team is working on both and I'm keeping close to them. I'd rather you heard that from me than found it in a report. Usage is still well up on last quarter, but I know that doesn't help if the tickets are getting in the way of your teams. Shall we book 30 minutes this week or next to go through it, ahead of the term ending on 31 May 2026? Thanks, Marcus
Mats Eklund 14 Apr 2026 19:50
to Marcus Bell
Marcus, Thank you for telling me directly. I had seen the tickets mentioned by Karin's team. Before we meet, send me the numbers first: what the two high-priority tickets were about, how long each took, and whether either has happened before. I need to know if this is a one-off. I will not discuss the renewal terms until I have that. And next year? I would like to understand what changes so this does not repeat. Mats Eklund, CFO

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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