What was said
What this says
As at Fri 9 Oct 2026Logistical thread to book a proposal walkthrough. Karin Sjöberg said the teams are happy with the brain and will return with options after consulting colleagues and the stores.
Ask: Tom Ashdown asked for an hour to walk through the proposal, with customer service and e-commerce colleagues, and offered to involve Mats first.
Customer view: Karin said they are happy with how the teams use the brain. She wants to anchor with colleagues and hear from the stores first.
Next: Karin to send two or three date options early the following week.
The thread
Updated 9 Oct 26Typesales
Messages2
First message2025-12-09
Last message2025-12-12
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Messages
- Tom Ashdown 9 Dec 2025 13:27Hi Karin, Thanks for your time on the call, really useful to hear how the stores are using the brain day to day. No drama on my side, but I'd like to get something in the diary so we can walk through the proposal properly. I'm thinking an hour, with whoever you'd like to bring from customer service and e-commerce. Would any time in the week after next suit you? If it's easier to loop in Mats first, just say and I'll leave that with you. Cheers, Tom
- Karin Sjöberg 12 Dec 2025 13:31Hi Tom, Thank you for your note, and for the call. We are happy with how the teams are using the brain, so I am glad to look at the proposal together. I think we should anchor this with a few colleagues first, so I will ask the e-commerce and customer service leads which days work for them. I will come back to you early next week with two or three options. I would also like to hear what the stores say before we meet. Vänliga hälsningar, Karin
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