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Marcus Bell sent Pieter van Dam notes from the 28 Jul 2026 call: ticket volume up with several high priority, usage below what he wants, exception view key to the shipper review. No customer reply in the thread.

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Marcus Bell sent Pieter van Dam notes from the 28 Jul 2026 call: ticket volume up with several high priority, usage below what he wants, exception view key to the shipper review. No customer reply in the thread.

Ask: Marcus committed to review open tickets with support and report a status on each, and proposed another 30 minutes next week.

Customer view: the only customer input recorded is that the exception view matters most to the weekly shipper review. There is no customer response in the thread.

Next: Marcus gave no fix date for anything engineering owns.

AI · claude-sonnet-5-5 · 14 Oct 2026

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Updated 9 Oct 26

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First message2026-07-28

Last message2026-07-28

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Marcus Bell 28 Jul 2026 17:37
to Pieter van Dam
Hi Pieter, Thanks for your time today. Here are my notes so we have the same picture. What we covered: - Ticket volume has gone up over the last month, and several of the tickets were marked high priority. I know that is frustrating for your account managers. - Usage is holding up against your 40 licensed users, but I'd like it to be higher, and I will keep an eye on who is asking the questions. - You told me the exception view matters most to the weekly shipper review, so that is where I will focus. What happens next: - I'll go through the open tickets with our support team and come back to you with a status on each one. - I can't give you a fix date for anything engineering owns, but I will tell you as soon as I hear. - Shall we book 30 minutes next week to go through it again? If I've got anything wrong above, tell me and I'll correct it. Thanks, Marcus

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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