Check-in call: finding a time

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Marcus Bell proposed a check-in to compare 40 licensed users with actual logins. Pieter van Dam replied on 21 May 2026 and asked for shipper-level question counts and a list of non-users.

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As at Fri 9 Oct 2026

Marcus Bell proposed a check-in to compare 40 licensed users with actual logins. Pieter van Dam replied on 21 May 2026 and asked for shipper-level question counts and a list of non-users.

Ask: Pieter wants to see which shipper accounts ask the brain the most questions and who on the team is not using it yet. He prefers mornings, the week after next.

Customer view: Engaged and constructive, though slow to reply. He asked to make it concrete, which suggests he wants a value case.

Next: Marcus to send the invite and prepare question and login data by shipper account and by person.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-05-19

Last message2026-05-21

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Marcus Bell 19 May 2026 14:36
to Pieter van Dam
Hi Pieter, It is a while since our last check-in, so shall we book 30 minutes? I've pulled the numbers and would like to cover: - how the team is using the brain day to day - the 40 licensed users against who is actually logging in - anything you would like us to look at before the renewal next year Happy to jump on a call whenever suits you. Let me know a couple of slots that work and I will send an invite. Thanks, Marcus
Pieter van Dam 21 May 2026 16:56
to Marcus Bell
Marcus, Sorry for the slow reply. Next week is busy with the weekly shipper reviews. The week after is better, mornings preferably. To be clear, I would like to see which shipper accounts are asking the brain the most questions, and who on the team is not using it yet. Let's make it concrete. Send the invite and I will accept. Groet, Pieter

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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