Quick check-in before the year end

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Marcus Bell asked for a 30 minute check-in. Pieter van Dam agreed to Tuesday morning and asked for exception tickets by shipper in the numbers, not only totals.

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As at Fri 9 Oct 2026

Marcus Bell asked for a 30 minute check-in. Pieter van Dam agreed to Tuesday morning and asked for exception tickets by shipper in the numbers, not only totals.

Ask: Pieter wants the usage report to break exception tickets down by shipper rather than show totals.

Customer view: constructive but demanding. He judges value by shipper-level detail, as in earlier threads.

Next: Marcus to bring that breakdown to the Tuesday call.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-11-25

Last message2025-11-26

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Messages

Marcus Bell 25 Nov 2025 10:45
to Pieter van Dam
Hi Pieter, Hope the shipper reviews are going well. I've pulled the numbers for Brakkevoort and usage is looking healthy, with more of your account managers in the brain than at the start of the quarter. I'd like to book a check-in to go through what your team is getting from it and what you would like to see next. Shall we book 30 minutes next week? Happy to jump on a call whenever suits you, and I will share my screen with the usage report. Thanks, Marcus
Pieter van Dam 26 Nov 2025 09:47
to Marcus Bell
Marcus, Good idea. Tuesday morning works for me, before the weekly shipper review. To be clear, I want to see the exception tickets by shipper in the numbers, not only the totals. Can you bring that? Groet, Pieter

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