Onboarding: connector follow-up and next session
Email threadLaura Penhaligon confirmed the first connectors are loading and asked Bas Vermeulen for the user list for the Growth subscription, up to 40. Bas sent a first list and a second session was set for Thursday afternoon.
What was said
What this says
As at Fri 9 Oct 2026Laura Penhaligon confirmed the first connectors are loading and asked Bas Vermeulen for the user list for the Growth subscription, up to 40. Bas sent a first list and a second session was set for Thursday afternoon.
Ask: Laura wanted names or roles for access, up to the 40 users, and the exception tickets account managers use most.
Customer view: Bas apologised for the slow reply, listed account managers and two team leads, and named shipper accounts with repeated delays as the priority.
Next: Laura sets up the first user group before the session; Bas adds the rest once his manager confirms.
The thread
Updated 9 Oct 26Messages
Laura Penhaligon 8 May 2025 12:16Hi Bas, Thanks again for the session this week. The first connectors are loading, and the records are now showing up in the brain, which is a good start. For the next step I would like to add the remaining sources and review the user list with you, so that the licensed users for your Growth subscription are set up correctly, up to the 40 you have. Could you send me the names or roles of the people who should have access first, and tell me which of the exception tickets your account managers look at most often? If you can reply by early next week, we can fix a second session. Thanks, Laura
Bas Vermeulen 13 May 2025 08:36Hi Laura, Sorry for the slow reply, it was a busy few days here. I have a first list of people: the account managers and two team leads, and I will add the rest once I have confirmed with my manager. The exception tickets matter most for the shipper accounts that have repeated delays, so I would start there. I am free Thursday or Friday this week for the second session, in the afternoon if possible. Regards, Bas- Laura Penhaligon 14 May 2025 08:44Hi Bas, No problem at all, and thanks for the list. That is enough to get going. Let's do Thursday afternoon. I will send an invitation this morning, and I will set the first group of users up before then so we can test their view together. We can add the rest as your manager confirms them. Speak soon, Laura