Demo follow-up and next steps

Email thread

After the demo Pieter van Dam says seeing tickets beside the shipper account and last call saves his team a weekly hunt. He asks about per-account-manager visibility and wants the proposal sent to Marloes with invoice terms.

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What was said

What this says

As at Fri 9 Oct 2026

After the demo Pieter van Dam says seeing tickets beside the shipper account and last call saves his team a weekly hunt. He asks about per-account-manager visibility and wants the proposal sent to Marloes with invoice terms.

Customer view: Pieter says the value was seeing the exception tickets next to the shipper account and the last call. His team said this saves them the weekly hunt.

Ask: He asks whether an account manager can see only their own shippers, and wants a clear list of post-signing steps and owners.

Next: Tom Ashdown promises the updated proposal, a written answer on visibility from Hannah Lowe, and a signing target of 21 Mar 2025. Tom's reply came after a gap he apologised for.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-01-31

Last message2025-02-06

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Messages

Tom Ashdown 31 Jan 2025 08:44
to Pieter van Dam
Hi Pieter, Thanks for your time yesterday, and for bringing your account managers along. Hannah is copied here. She will write up what she showed and which connectors your set-up would need, and we would value your view on anything that was unclear. What stood out for you? Best, Tom
Pieter van Dam 31 Jan 2025 11:12
to Tom Ashdown
Tom, Useful. To be clear, the part that mattered was seeing the exception tickets next to the shipper account and the last call. My team said that saves them the weekly hunt. One question: can an account manager see only their own shippers? What is the plan for the next step? Groet, Pieter
Tom Ashdown 5 Feb 2025 11:31
to Pieter van Dam
Hi Pieter, Sorry for the gap. Hannah will put the answer on shipper-level visibility in writing, so you have it exactly. On the next step, I'll send the updated proposal this week for you and Marloes. The deal value is still £56,000, which I'll confirm in the document itself, and we are working towards 21 Mar 2025 for signing. Cheers, Tom
Pieter van Dam 6 Feb 2025 17:34
to Tom Ashdown
Tom, Fine. Please send it to Marloes and me together, and make sure the invoice terms are in it. She will check every line against the contract. Let's make it concrete: I want a clear list of what happens after signing and who owns each step. Groet, Pieter

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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