Setting up a discovery call

Email thread

Tom Ashdown asked Pieter van Dam for a half-hour discovery call. Pieter replied on 14 Jan 2025 accepting Thursday at 10:00 and said he will bring the person who runs the weekly shipper review. Logistical thread.

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As at Fri 9 Oct 2026

Tom Ashdown asked Pieter van Dam for a half-hour discovery call. Pieter replied on 14 Jan 2025 accepting Thursday at 10:00 and said he will bring the person who runs the weekly shipper review. Logistical thread.

Ask: Tom wanted to understand how account managers work today before showing anything.

Customer view: Pieter agreed a slot, apologised for the late reply and chose to bring a user, so the people who use the weekly shipper review hear it first hand.

Next: Tom sends the invite.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-01-09

Last message2025-01-14

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Messages

Tom Ashdown 9 Jan 2025 15:45
to Pieter van Dam
Hi Pieter, Thanks for getting in touch about bringing your shipper accounts, exception tickets and calls into one place. I'd like to understand how your account managers work today before I show you anything. Could we get a discovery call in the diary next week? It would take about half an hour. Any morning suits me, so tell me what works for you and I'll send an invite. Best, Tom
Pieter van Dam 14 Jan 2025 14:18
to Tom Ashdown
Tom, Sorry for the late reply. Thursday at 10:00 works for me. To be clear, I will bring the person who runs our weekly shipper review, so you hear it from the people who use it. Please send the invite. Groet, Pieter

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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