Onboarding session for your admin access

Email thread

Hamza Akhtar asked Josh Fairburn on 21 Apr 2026 for an onboarding session on admin settings. Josh agreed on 24 Apr 2026 and will list the first people needing access, after checking with Natasha. A logistical thread.

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As at Fri 9 Oct 2026

Hamza Akhtar asked Josh Fairburn on 21 Apr 2026 for an onboarding session on admin settings. Josh agreed on 24 Apr 2026 and will list the first people needing access, after checking with Natasha. A logistical thread.

Ask: Hamza proposed about three quarters of an hour to cover adding users across licensed seats, checking connectors and what to do if a source stops loading.

Customer view: Josh was agreeable and gave times. He expects the first users to be the data and performance team plus a few operations managers.

Next: Josh will confirm the list with Natasha before the session.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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Updated 9 Oct 26

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First message2026-04-21

Last message2026-04-24

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Hamza Akhtar 21 Apr 2026 16:12
to Josh Fairburn
Hi Josh, Natasha mentioned you'll be the main admin for the brain at Hollowmere, so I'd like to book a short onboarding session with you to walk through the admin settings and set up their access for the wider team. We'll cover how users are added across your licensed seats, how connectors are checked, and where to look if a source stops loading. I'd suggest about three quarters of an hour towards the end of this week. If it helps, bring a short list of the people you expect to need access first. Let me know what suits. Thanks, Hamza Implementation Consultant, BG-Demo
Josh Fairburn 24 Apr 2026 12:53
to Hamza Akhtar
Hi Hamza, Sorry for the slow reply, it's been a busy week. Yes, happy to do an onboarding session. I'm free this afternoon after 14:00 or any time Monday morning. I'll put together the list of people who need access first. I think it will be our data and performance team plus a few operations managers, but I'll confirm with Natasha before we speak. Thanks, Josh

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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