Renewal conversation: finding a time

Email thread

Marcus Bell asked for a renewal call; Simon Ashworth accepted Thursday afternoon, half an hour at most, and asked for an invite. Largely logistical, with a curt tone.

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As at Fri 9 Oct 2026

Marcus Bell asked for a renewal call; Simon Ashworth accepted Thursday afternoon, half an hour at most, and asked for an invite. Largely logistical, with a curt tone.

Ask: Marcus proposed a call to review where the brain has got to and what Fairhallow Travel wants from the next term, walking through the usage numbers Simon requested.

Customer view: Simon agreed but capped the time: "Half an hour, no more." The thread shows no view on renewal itself.

Next: Send the invite and make the half hour count with usage numbers up front.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2025-10-13

Last message2025-10-15

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Messages

Marcus Bell 13 Oct 2025 14:02
to Simon Ashworth
Hi Simon, Following on from my renewal notice, I'd like to get a call in the diary to go through where the brain has got to for you and what you'd want from the next term. Your contract runs to 31 Dec 2025, so it would be good to have the conversation well before then. I could do Tuesday or Thursday next week, morning or afternoon, whichever suits you. Half an hour should be plenty. I'll share my screen and walk through the usage numbers you asked about. Thanks, Marcus
Simon Ashworth 15 Oct 2025 13:35
to Marcus Bell
Marcus, Thursday afternoon. Half an hour, no more. Send an invite. Simon

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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