Connector sync issue

Email thread

Support thread: Olivia Grant diagnosed a Zendesk connector pulling the same field twice. Luke Oakes accepted and asked for a call, which Olivia booked for 17:00 the same day. Resolved quickly; no complaint raised.

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What was said

What this says

As at Fri 9 Oct 2026

Support thread: Olivia Grant diagnosed a Zendesk connector pulling the same field twice. Luke Oakes accepted and asked for a call, which Olivia booked for 17:00 the same day. Resolved quickly; no complaint raised.

Ask: Luke Oakes, Head of Data, wanted help fixing a connector sync issue and asked for a walk-through call.

Customer view: He replied within hours and was cooperative. The thread shows no frustration, price comment or value question.

Next: The thread does not show whether the fix held after the call. A check that the Zendesk connector now loads cleanly would confirm it.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages3

First message2026-04-22

Last message2026-04-22

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Messages

Olivia Grant 22 Apr 2026 13:07
to Luke Oakes
Hi Luke, I've had a look at your ticket and I think I've spotted the issue. Your Zendesk connector is trying to pull the same field twice, let me know if you want me to step through the fix with you. Cheers, Olivia
Luke Oakes 22 Apr 2026 15:44
to Olivia Grant
Thanks Olivia. That makes sense, yes, please walk me through it. Can we hop on a call? Luke
Olivia Grant 22 Apr 2026 16:23
to Luke Oakes
Perfect. I'll send you a calendar invite for 17:00 this afternoon, twenty minutes should do it. Cheers, Olivia

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
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Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

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The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

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Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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